WHAT IS OUR NORMAL TURNAROUND TIME?
IN-Stock Bandanas: items from our In-Stock Bandana’s page will typically take 2-3 weeks to ship out depending on volume of orders received. Please allow additional time once shipped to reach you,
Custom Pre-Order Bandanas: Items from our Custom Pre-Order Bandana’s pages are ALL custom designed and printed they are ordered from various suppliers we purchase from. All of our Suppliers offer different turn around times as they all use various Printers. Fabrics can take from 6-8 weeks for us to receive. Once we receive the fabric please give us 2 weeks to process these items and ship out. So it may be a MAX of 9-10 weeks for us to ship out the items. We will try our best to ship out items sooner if we receive our shipments from the vendors sooner. Also, Holidays could affect our turn around times but we try our very best to stay within these limits. Some times fabrics arrive much sooner it just all varies on a number of factors so we say 6-10 weeks on the safe side. If you are not comfortable waiting this time frame please do not purchase Pre Order's as once they are ordered they cannot be cancelled because that fabric is ordered specifically for you when your order is placed.
WHY DO CUSTOM PRE ORDER PRINTS TAKE SO LONG?
We know waiting is the worst and we are very sorry about that! However, as stated above our Custom Pre Order Bandana’s are just that. They are custom designed and ordered from a number of different suppliers. We work with the suppliers for updates on progress of our fabric. The printers are over seas so there is a shipping/customs wait and etc. The wait is brutal we know but we can assure you that they are so worth the wait! We pride ourselves in finding and offering the most unique prints out there for our fur friends.
IF I ORDER CUSTOM ITEMS & IN STOCK ITEMS WHEN WILL EVERYTHING SHIP?
We will ship out your in-stock bandana items first within our normal turnaround time and once the pre-order items come in we will ship those separately. If you prefer to have them shipped together please indicate this in the notes section at checkout.
CAN I CANCEL MY ORDER?
We do not accept cancellations once your order has been placed please make sure the items you have in your cart are your final selections and you are satisfied with what you are purchasing.
DO YOU ALLOW RETURNS OR EXCHANGES?
We do not allow returns or exchanges due to the nature of our items customization, sizing etc. If you receive your order and there is an issue please contact us via email at gabriella@sweetoothpawtique or on Instagram @Sweetoothpawtique We will do everything in our power to make things right. We appreciate our customers business and support. Your happiness with our products is our happiness.
DO YOU OFFER CUSTOMIZATION'S?
Yes, we have vinyl add on options please see the Vinyl Add on tab at the top of our page. We can add names, instagram handles, phrases just about anything you would like to add to our bandana’s to make them yours!
WHAT HAPPENS IF MY PACKAGE IS LOST OR DAMAGED?
Sweet Tooth Pawtique is NOT Responsible for Packages lost by USPS, Fed Ex, UPS, Or Any other Shipping Provider. We personally take ALL of our packages to the post office and hand deliver them at the counter to receive a Receipt. That way our Customers know their package as left our hands and is now in the care of USPS/Shipping Service. Please note USPS First Class DOES NOT come with insurance we now offer Route Insurance which would cover if your package was lost or damaged. Its available at check out for a very small additional fee this fee does NOT go to us but directly to Route to provide the insurance. You have the option to Opt In or Out of the insurance but it's a good idea to select it. Also if your package is shipped via USPS Priority $50 insurance is included if your order is over $50 I would suggest additional insurance as once the package leaves our hands we no longer have responsibility.